Moving from a provider to a patient focus

Moving from a provider to a patient focus

Through learnings from the literature, extensive conversations with other Australian and international healthcare organizations, and our own experience, we have identified seven practices which can be put into place in order to support patient-centred care:

1. Leadership commitment
2. Strategic vision
3. Patient-centered culture
4. Accountability for patient experience
5. Measurement systems
6. Co design
7. Information technology

Moving from a provider to a patient focus